If you are a business that connected WhatsApp
- Disconnect. You can remove Braveinnov's access at any time in Meta Business Suite: Settings → Integrations → Connected apps (or Business Integrations), select Braveinnov, and remove it. From that moment the platform can no longer send or receive messages for your number.
- Ask us to delete your data. Email [email protected] from an address registered on your account, with the subject “Data deletion request”, and tell us your business name and the WhatsApp number you connected.
- What we delete. The stored access token, your WhatsApp Business Account and phone number identifiers, and the messages, contacts and leads held for your business, within 90 days. We keep only what the law requires us to keep, such as invoices.
- Confirmation. We reply by email with a reference number when the request is received, and again when deletion is complete.
Your WhatsApp Business Account and phone number belong to you and stay with Meta; deleting your data from Braveinnov does not delete them.
If you messaged a business that uses Braveinnov
The business decides what happens to your messages, so please contact it first. You may also write to [email protected] with the business's name and your phone number or email address; we will pass your request to the business and help it carry it out.
Everyone else
Write to [email protected]. See our Privacy Policy for your rights under Brazil's LGPD.